Accessibility for Ontarians with Disabilities Act, 2005

Introduction and Purpose

The Ontario government has passed legislation known as the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

The AODA requires organizations in the public and private sectors of the Province of Ontario to meet certain accessibility standards with respect to the products, services, employment opportunities and facilities that they offer to members of the public.

The AODA objectives are:

(a) To enable persons with disabilities to benefit from these products, services, employment opportunities and facilities in the same way as other members of the public and

(b) To involve persons with disabilities in the development of accessibility standards.

To date, the Ontario government has created two accessibility standards by regulation under the AODA.

The first standard, the Accessibility Standards for Customer Service Regulation is addressed by the Company’s Accessible Customer Service Policy.

The second standard, the Integrated Accessibility Standards Regulation is addressed by the Company’s Accessibility Standards Policy.

Our Commitment

The Company is committed to treating all people in a way that allows them to maintain their dignity and independence. We are committed to meeting the needs of persons with disabilities in a timely manner in accordance with the provisions of the Company’s policies and the AODA.

Feedback Process

Our ultimate goal is to meet and exceed customer expectations when serving customers with disabilities.

Comments on our success in achieving this goal are appreciated and can be made by completing and returning the Feedback form to the Accessibility Committee, or by contacting us:

La Capitale Insurance and Financial Services Inc.
7150 Derrycrest Drive, Mississauga, ON L5W 0E5
Email: accessibilitycommittee@lacapitale.com
Toll free: 1 888 816-9874
Fax: 905 795-2313

All feedback and complaints will be directed to our Accessibility Committee. We will acknowledge receipt of all feedback and complaints in writing. Our response time will depend on the nature of the feedback or complaint. However, we endeavour to respond to all feedback and complaints in a timely manner. If the response is not satisfactory, customers may request in writing that the matter be escalated to Management for a final decision.