Pool and spa damage


File a claim at 1 800 461-0770

24 hours a day, 7 days a week

  1. Contact our Claims Department at 1 800 461-0770 to report the loss and to ensure that you are covered for this type of event. A basic home insurance contract does not cover damage to swimming pools or spas.
  2. Be sure to have the following information on hand before calling:
    • the make, model and dimensions of the pool or spa
    • the bill of sale, if available
    • the purchase price, date and location of purchase
  3. Take photos of the damages and send them to your claims adjuster.
  4. If possible, get an estimate for repairing or replacing your pool or spa.

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Send us information to finalize your claim (photos or diagram, estimate, etc.).

Have more questions? Go to our FAQ.