La Capitale receives a 2018 OCTAS award
June 19, 2018 – La Capitale Insurance and Financial Services received a prestigious OCTAS award at the 32nd OCTAS awards gala, which was held in Montreal on June 13.
This annual event, presented by Réseau ACTION TI, recognizes projects that distinguish themselves through their exceptionally creative and innovative use of digital and information technology (IT).
It was the Click project that earned La Capitale the Capital humain (human capital) award in the large company category with up to 15,000 employees. The Click project, which got its name as a result of an employee naming contest, is a front-end data aggregator. It provides assistance to customer service agents, when answering questions from group insurance clients, by displaying details of the clients’ coverage and the history of actions involving their file. Click uses the caller’s number, which is displayed on the agent’s telephone, to identify the client and conduct a search, even before the agent picks up the receiver and opens the file.
“It was with an immense feeling of pride that we went up to the platform to receive this award on behalf of La Capitale. We are accomplishing great things at La Capitale! This recognition by our industry peers spurs us on to continue to innovate,” declared Richard Gagné, Executive Vice-President of Information Technology.
Click has led to a marked decrease in call processing times which, in turn, has facilitated the online agents’ work and improved customer service. The OCTAS awards selection committee chose La Capitale as the recipient of an award for “timely and effective implementation of an information unification project focused on the customer experience.”
“Throughout the project, our people who were collaborating with the development team were eager for it to be unveiled to their colleagues, because they knew how much of a difference it would make. Our agents sent the development team a thank-you card,” said Dean Bergeron, Vice-President, Administration and Customer Relations, Group Insurance.
About La Capitale
La Capitale Insurance and Financial Services, created in 1940, has a strong presence across Quebec and throughout Canada. With over 2,740 employees and guided by the values of mutualism on which it was founded, La Capitale works with clients to build, protect and value what they feel counts for their financial security. It offers insurance products and financial services to the general public as well as to Quebec public service employees. With assets of $6.4 billion, La Capitale occupies a choice position among leading insurers in Canada.
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