Fire or smoke - Home

To file a claim

1 800 461-0770

24 hours a day, 7 days a week

Has fire or smoke damaged your home?

Feel free to contact us, even if you’re not sure whether you need to file a claim. We’ll help you take stock of the situation, tell you what you need to know and support you through every step of the claim process.

Steps involved in settling a fire claim



Contact us as soon as possible with your insurance policy number on hand. We’ll open a file and walk you through how things work and the documents you need to submit.

Provide us with a list of your damaged property using a damage statement.


Fill out your damage statement in the Client Centre


Damage appraisal and claim assessment

We will recommend an authorized contractor to assess the damage and provide a detailed cost estimate. Your claims adjuster will then review your claim.


Consult the damage estimate in Client Centre



We determine the terms of the settlement according to the coverage and limitations in your contract.

Your claims adjuster will explain the settlement details and notify you of the applicable deductible.


See the settlement amount in Client Centre


Repair or replacement

Depending on the terms of the settlement, you can either repair or replace the affected property.

Additional information

  • Deductible

  • Premium

The deductible is the amount the insured must pay in the event of a claim. The higher the deductible, the lower the cost of insurance. The higher the deductible, the more the insured will have to pay for damages in the event of a loss.

Who do I pay my deductible to?

  • If the reimbursement is paid to you, the deductible will first be taken from this payment.
  • Otherwise, you will have to pay the deductible to the contractor you hire for the repairs.

Insurance companies consider a number of factors to determine home insurance rates and the amount of your premium at renewal. Your claims history in the past few years, the specifics of your residence, how you use it, the cost of materials and labour, or an increase in damage from severe weather conditions are just a few examples.

Will my premium increase?

Experience has shown that in the years following a loss, the likelihood of incurring another loss is greater. Therefore, the more home insurance claims you have on file, the more likely you are to make another claim and the more likely your premium will increase.

Learn more




Get answers to your questions about home insurance claims in our FAQ!

Go to our FAQ


Online services

Access Client Centre through our website or with our mobile app to track your claims and easily send in your documents (receipts, photos, etc.).

Access Client Centre
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To file a claim or check the status
of your file

1 800 461-0770