Loss of food in your freezer


File a claim at 1 800 461-0770

24 hours a day, 7 days a week

Your freezer broke down and the food inside it spoils? Here are the steps to follow to file a claim:

  1. Compile a list of the food lost, noting quantities and prices.
  2. Indicate the dimensions of your freezer. The first two digits of the serial number represent the number of cubic feet.
  3. Keep the repair invoice to confirm the nature of the breakdown.
  4. Contact our Claims Department at 1 800 461-0770 to report the loss.


Have more questions? Go to our FAQ.

Did you know...

By reducing the number of times you open your freezer door or by keeping your perishable food in an ice- or snow-filled cooler, it will be better preserved in the event of a power outage.