Loss of food in your freezer
File a claim at 1 800 461-0770
24 hours a day, 7 days a week
Your freezer broke down and the food inside it spoils? Here are the steps to follow to file a claim:
Compile a list of the food lost, noting quantities and prices.
- What to keep and what to discard? (in French only)
- Indicate the dimensions of your freezer. The first two digits of the serial number represent the number of cubic feet.
- Keep the repair invoice to confirm the nature of the breakdown.
- Contact our Claims Department at 1 800 461-0770 to report the loss.
Did you know...
By reducing the number of times you open your freezer door or by keeping your perishable food in an ice- or snow-filled cooler, it will be better preserved in the event of a power outage.