To file a claim

1 800 461-0770

24 hours a day, 7 days a week

Your motorcycle was stolen or damaged?

Feel free to contact us, even if you’re not sure whether you need to file a claim. We’ll help you take stock of the situation, tell you what you need to know and support you through every step of the claim process.

Steps involved in settling a motorcycle insurance claim



Contact us as soon as possible with your insurance policy number on hand. We’ll open a file and walk you through how things work and the documents you need to submit.

Have any emergency repairs done that are necessary for your safety and keep all invoices and receipts.


Review of file and assessment of damage

At this stage, we determine your liability in the accident, decide whether your vehicle can be repaired and assess the cost to repair or replace it.


Consult the damage estimate in Client Centre



We determine the terms of the settlement according to your policy’s coverage.


See the settlement amount in Client Centre


Repair or replacement

Have the damaged property repaired or replaced according to the terms and conditions of the settlement.

Additional information

  • Deductible

  • Premium

  • Repairs

The deductible is the amount the insured must pay in the event of a claim. The higher the deductible, the lower the cost of insurance. The higher the deductible, the more the insured will have to pay for damages in the event of a loss.

Who do I pay my deductible to?

When a deductible applies, the amount is deducted from the indemnity payment. If your vehicle can be repaired, you pay the deductible to the repair shop you choose.

When renewing your leisure vehicle insurance, insurers assess the risk of you being involved in another accident based on, amongst other factors, your claims history over the last five years. The more claims you have on file, the higher the risk and the more your premium is likely to increase.

Will my premium increase?

Changes in insurance premiums at renewal are affected by several factors, such as where you live, how much you use your vehicle, the type of vehicle and your driving record. Your driving record includes an accident history, which includes losses other than collisions. It is the number of claims in the last five years (and not the amount paid in claims) that has an impact on the premium.

Once your claim file has been opened, our teams get to work to make sure life gets back to normal for you as quickly as possible. We’re here to help at every step of the process and make sure the coverage included in your contract is applied. That being said, you are free to make decisions when it comes to repairing your vehicle.



Joint report

Fill out your joint report using the application created by the Groupement des assureurs automobiles or print a copy.

Download (PDF)
Download on Google Play
Download on App Store


Online services

Access Client Centre through our website or with our mobile app to track your claims and easily send in your documents (joint report, receipts, photos, etc.).

Access Client Centre
Download on Google Play
Download on App Store


To file a claim or check the status
of your file

1 800 461-0770