Water damage, theft or damage to a travel trailer or motorhome

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File a claim at 1 800 461-0770

24 hours a day, 7 days a week

Water damage

A pipe is leaking, the toilet is clogged or water is seeping in? These are just some of the numerous water damage scenarios.
  • Contact our Claims Department at 1 800 461-0770 to report the loss as soon as possible and to check your coverage before you start incurring costs.
Minimize damage:
  • For a broken pipe, shut off the main water valve.
  • If an urgent repair is necessary, call a plumber. You are responsible for the costs of parts and labour
  • Keep the damaged parts.
  • Remove personal belongings from the affected area.
  • Keep the damaged items for assessment purposes.

Steal of your trailer

  • Contact the police immediately and mark down the police report number.
  • Keep all invoices and receipts related to additional transportation costs or additional living expenses. 
  • Contact our Claims Department at 1 800 461-0770 to report the loss as soon as possible.

Vandalism or theft of your trailer contents

  • Contact the police immediately and mark down the police report number.
  • Have repair work done to make the premises safer, like barricading doors and windows. Keep damaged parts and invoices of incurred expenses.
  • Compile a list of damaged or stolen property using our damage statement (PDF - 85 ko) or do it online in your  Client Centre.
  • Gather your sales receipts, instruction manuals, warranties, photos or any other proof of ownership.
  • Contact our Claims Department at 1 800 461-0770 to report the loss.

Wind, hail and freezing rain

  • Take care of emergency repairs to prevent water from leaking through the roof. Keep the invoice for reimbursement.
  • Remove all debris on the ground to avoid further damage to your property or the neighbours' property.
  • Contact our Claims Department at 1 800 461-0770 to report the loss.

Damage to your awning

If your awning collapses or becomes unsafe, take photographs and then dismantle it, if possible. If you have any doubts, don't hesitate to contact our Claims Department at 1 800 461-0770 for assistance.

  • Get an estimate for repair or replacement.
  • Contact our Claims Department at 1 800 461-0770 to report the loss.