Travel trailer and motorhome

To file a claim

1 800 461-0770

24 hours a day, 7 days a week

Your trailer or motorhome was stolen or damaged?

Feel free to contact us, even if you’re not sure whether you need to file a claim. We’ll help you take stock of the situation, tell you what you need to know and support you through every step of the claim process.

Steps involved in settling a trailer or motorhome insurance claim

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Report

Contact us as soon as possible with your insurance policy number on hand. We’ll open a file and walk you through how things work and the documents you need to submit.

Have any emergency repairs done that are necessary for your safety and keep all invoices and receipts.

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Review of file and assessment of damage

At this stage, we determine whether your vehicle can be repaired and assess the cost of repairing or replacing it.

Tools

Consult the damage estimate in Client Centre

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Settlement

We determine the terms of the settlement according to your policy’s coverage.

Tools

See the settlement amount in Client Centre

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Repair or replacement

Have the damaged property repaired or replaced according to the terms and conditions of the settlement.

Additional information

  • Deductible

  • Premium

  • Repairs

The deductible is the amount the insured must pay in the event of a claim. The higher the deductible, the lower the cost of insurance. The higher the deductible, the more the insured will have to pay for damages in the event of a loss.

Who do I pay my deductible to?

  • If the reimbursement is paid to you, the deductible will first be taken from this payment.
  • If not, you have to pay the deductible to the repair shop you choose.

Several factors influence trailer or motorhome insurance rates and the amount of your premium at renewal. Claims filed in the past few years, your vehicle’s specifics and how you use it are just a few examples.

Will my premium increase?

Experience has shown that in the years following a loss, the likelihood of incurring another loss is greater. Therefore, the more trailer/motorhome claims you have on file, the more likely you are to make another claim and the more likely your premium will increase.

Once your claim file has been opened, our teams get to work to make sure life gets back to normal for you as quickly as possible. We’re here to help at every step of the process and make sure the coverage included in your contract is applied. That being said, you are free to make decisions when it comes to repairing your vehicle.

  • Damage to the awning

  • Theft

  • Water damage

Here’s what you need to do if the awning collapses or becomes unsafe:

  • Take photos of the damage.
  • Dismantle it if you can.
  • Contact us promptly to report the loss.
  • Get an estimate for the awning repair or replacement if you wish.

What should I do if my vehicle is stolen?

  • Notify the police immediately and write down the police report number.
  • If you're outside your area at the time of the theft, keep all invoices and receipts for additional travel and accommodation expenses.
  • Gather all proof of ownership of your stolen property: sales receipts, instruction manuals, warranties, photos, etc.
  • Contact us promptly to report the loss.

What should I do if property was stolen from inside my vehicle?

  • Have repair work done to make the premises safer, like repairing or barricading doors and windows.
  • Keep damaged parts and repair invoices. These fees are reimbursable.
  • Gather all proof of ownership of your stolen property: sales receipts, instruction manuals, warranties, photos, etc.
  • Contact us promptly to report the loss.
  • Provide us with a list of your damaged or stolen property by filling out a damage statement online in your Client Centre.

Here's what to do in the event of water damage in your RV:

  • Contact us promptly to report the loss.
  • Minimize the damage:
    • For a broken pipe, shut off the main water valve and call a plumber, if necessary. The costs of parts and labour are not covered.
    • Keep damaged items, if any.
    • Move belongings and furniture away from wet areas to a safe, dry place.
    • Keep the damaged items for assessment purposes.
    • Call a cleaning specialist to handle the emergency cleanup. These expenses will be reimbursed if the water damage is covered.

Tools

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Joint report

Fill out your joint report using the application created by the Groupement des assureurs automobiles or print a copy.

Download (PDF)
Download on Google Play
Download on App Store

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Online services

Access Client Centre through our website or with our mobile app to track your claims and easily send in your documents (joint report, receipts, photos, etc.).

Access Client Centre
Download on Google Play
Download on App Store

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To file a claim or check the status
of your file

1 800 461-0770