Watercraft

To file a claim

1 800 461-0770

24 hours a day, 7 days a week

Your watercraft broke down, was stolen or damaged?

Feel free to contact us, even if you’re not sure whether you need to file an insurance claim. We’ll help you take stock of the situation, tell you what you need to know and support you through every step of the claim process.

Steps involved in settling a watercraft insurance claim

reference-dimage

Report

Contact us as soon as possible with your insurance policy number on hand. We’ll open a file and walk you through how things work and the documents you need to submit.

If applicable, provide us with a list of your damaged property by filling out a damage report.

Tools

Fill out your damage statement in the Client Centre

reference-dimage

Review of file and assessment of damage

At this stage, we determine if your watercraft can be repaired and assess the cost to repair or replace it.

Tools

Consult the damage estimate in Client Centre

reference-dimage

Settlement

We determine the terms of the settlement according to your policy’s coverage.

Tools

See the settlement amount in Client Centre

reference-dimage

Repair or replacement

Have the damaged property repaired or replaced according to the terms and conditions of the settlement.

Additional information

  • Deductible

  • Premium

  • Repairs

  • Breakdown

  • Theft

The deductible is the amount the insured must pay in the event of a claim. The higher the deductible, the lower the cost of insurance. The higher the deductible, the more the insured will have to pay for damages in the event of a loss.

Who do I pay my deductible to?

Several factors influence watercraft insurance rates and the amount of your premium at renewal. Claims filed in the past few years, model specifics and how you use your watercraft are just a few examples.

Will my premium increase?

Here's what you need to know if your watercraft breaks down.

  • Keep any invoices for boat towing fees or breakdown assistance.
  • Contact us promptly to check if your plan covers towing or breakdown assistance.

What should I do if my watercraft was stolen?

  • If your watercraft is equipped with a tracking system, contact your service provider.
  • Notify the police immediately and write down the police report number.
  • If you're outside your area at the time of theft, keep your invoices and receipts for additional travel and accommodation expenses.
  • Gather all proof of ownership of your stolen property: sales receipts, instruction manuals, warranties, photos, etc.
  • Contact us promptly to report the loss

What should I do if property inside my watercraft was stolen?

  • Have repair work done to make the premises safe.
  • Keep damaged parts and repair invoices. These fees are reimbursable.
  • Gather all proof of ownership of your stolen property: sales receipts, instruction manuals, warranties, photos, etc.
  • Contact us promptly to report the loss.
  • Provide us with a list of your damaged or stolen property by filling out a damage statement online in your Client Centre.

Tools

img-application-mobile

Online services

Access Client Centre through our website or with our mobile app to track your claims and easily send in your documents (joint report, receipts, photos, etc.).

Access Client Centre
Download on Google Play
Download on App Store

reference-dimage

To file a claim or check the status
of your file

1 800 461-0770