Frequently Asked Questions – Beneva | La Capitale
Good news: La Capitale is becoming Beneva!
In 2022, La Capitale will transition to Beneva. We’ll have a new name with a friendly, dynamic logo that reflects who we are: People looking out for people.
You don’t need to take any action! Your current contract won’t change, you’ll continue to benefit from the same coverage and our people will still be there for you.
Beneva has over 5,000 people who are committed to providing you with a customer experience that is personalized, friendly, attentive and, above all, caring.
We answer your questions
I hold La Capitale products and services, will this announcement change anything for me?
You don’t need to take any action, you’re still covered. There is no impact on your current contract, all La Capitale contracts will be honoured.
Do I continue communicating with you in the same way?
You continue to communicate the same way as before. By telephone or email, we’re always available to answer your questions and provide guidance.
La Capitale will become Beneva in 2022. What is the plan for SSQ Insurance
Combining the two companies requires a lot of work before we are fully integrated. To continue providing unparallelled customer service, we are migrating one company at a time. We are planning for SSQ Insurance to become Beneva in 2023.
Will we still see references to La Capitale in 2022?
The full transition toward Beneva will take some time. La Capitale’s visual references will disappear gradually. Rest assured that your products and services, even if they transition to the Beneva name, will be the same.
Will Beneva still be a local company?
Of course. Beneva is the result of two local companies with mutualist roots coming together, whose purpose has always been to protect people. And after more than 75 years of bringing comfort to communities as La Capitale and SSQ Insurance, we think the time is right to join forces and bring a new voice to the industry, for the benefit of all Canadians.
Will the digital platforms (Client Centre, website, apps) remain accessible?
Of course. We will redesign them, but as always, you will find all your information and have the same access.
Property & Casualty
Will I see changes in my policy number, insurance certificate or premiums? Will my current benefits remain in force?
All current contracts remain fully valid. No changes will be applied to your policies.
Will the service quality, policies or my interactions with the company change?
No, because the same teams will be there to ensure you get the same quality of service.
Can SSQ Insurance process my La Capitale file or offer the same quote conditions?
No, the two companies’ insurance activities remain separate for now. The union starts by developing a common brand identity which will be followed by the integration of our products and systems, allowing our agents to be properly equipped to process all insurance files.
Do I continue making payments to La Capitale General Insurance?
Yes. You continue as before, using the 15-figure reference number for La Capitale General Insurance. La Capitale Civil Service Insurer remains the payee in your account for your insurance contract.
With this visual change, what will be the procedure for submitting a new indemnity request or processing a pending claim?
Our Claims department will continue to operate in the same exact manner. And if you have a pending claim, it will still have the same claim number and the people who guide you will remain the same as well. As usual, you can also communicate with our claims adjusters at 1 800 461-0770.
The content of this FAQ is provided for information purposes only. In the event of a discrepancy, the clauses of your insurance contract prevail at all times.