La Capitale: a leader in customer satisfaction
Quebec City, November 5, 2012 – After receiving the highest customer rating for auto insurance, La Capitale General Insurance also gets the highest customer rating for its home insurance in the Quebec Region! This time, La Capitale is 25 points ahead of its home insurance competitors in Quebec.
These figures were reported in the J.D. Power and Associates 2012 Canadian Home Insurance Satisfaction Study, based on responses from 7716 home insurance policyholders in Canada. The study measures insurance customers' experiences with their primary insurer. Customer satisfaction is measured across five factors: billing and payment, claims, interaction, policy offerings, and price.
"La Capitale deals with highly competent agents and claims adjusters, who upgrade their skills on an ongoing basis to deliver outstanding customer service and set us apart from our competitors. They're also very warm-hearted people, whose main priority is always to support our insureds. When large claims arise, it is absolutely essential for insureds to be able to rely on excellent service from their insurance company," said Constance Lemieux, President and Chief Operating Officer of La Capitale, Property and Casualty Insurance Sector.
About La Capitale General Insurance
A subsidiary of La Capitale Civil Service Mutual, La Capitale General Insurance is experiencing impressive growth and now ranks among the three largest property and casualty insurers in Quebec. It also owns other insurance companies, including L’Unique General Insurance in Quebec and Unica Insurance in the rest of Canada. It employs over 1,000 individuals and generates some $743.5 million in written premiums.